At Stay and Play Pet Sitting, we understand that plans can change—and we’re always happy to work with you whenever possible. Because we are committed to providing dependable, personalized care, we intentionally do not overbook our schedule. Once your services are confirmed, we reserve that time specifically for you and your pets, and we may turn away other clients in order to honor your reservation.
Our payment and cancellation policies help us protect that commitment while keeping scheduling fair for all of our clients. We appreciate you taking a moment to review the policies below before reserving your pet’s care.
We do not overbook. Once your services are confirmed, that time is reserved exclusively for you and your pets.
A 50% deposit is required for overnight services. Drop-in visits, short-term pet sitting, and holiday bookings require payment in full at the time of booking. Remaining overnight balances are due 2 weeks before services begin.
For non-holiday reservations, cancellations made 14 or more days before services begin receive a full credit toward future services. Credits do not expire. Earlier cancellations are subject to the cancellation schedule below.
All reservations that include a holiday, the day before, or the day after a holiday are 100% non-refundable and non-creditable once booked, regardless of when the cancellation occurs.
We will always do our best to help during an emergency. New service requests made with 24 hours or less notice are subject to a 50% last-minute booking fee. Please wait for confirmation before assuming your request has been accepted.
The deposit is required for reservervation. Your deposit secures your dates and allows us to reserve that time exclusively for you. All deposits must be received 2 weeks before the start of services.
Because we do not overbook, confirmed reservations represent a commitment of our time and availability to you.
Full payment is due 2 weeks before the start of services.
If paying by check, your payment must be received at least 2 weeks before the start of care.
Stay and Play Pet Sitting, Inc.
Stay and Play Pet Sitting, Inc. P.O. Box 892725 Temecula, CA 92589
Our cancellation policy applies to all services.
Because your reservation is held exclusively for you, cancellations made within certain timeframes may result in a cancellation fee. When applicable, the amount remaining after the cancellation fee is converted into a service credit that may be used toward future services.
Credits do not expire.
There are no cash refunds, except in the event of:
Cancellation Timeframes & Credits
|
Cancellation Notice |
Cancellation Fee |
Credit |
|
14+ days before the first day of care |
0% |
100% Full Credit |
|
8–13 days before the first day of care |
25% |
75% Credit |
|
2–7 days before the first day of care |
50% |
50% Credit |
|
1 day or less before the first day of care |
100% |
No Credit |
|
Any Holiday Booking — at any time |
100% |
No Credit |
|
Early Return Home |
100% of remaining services |
No Credit |
If you cancel certain days of an existing reservation and request different dates instead, the cancellation policy still applies to the days that were originally reserved.
For example, if you originally schedule services for the 4th, 5th, and 6th, but later ask to change your reservation to the 5th, 6th, and 7th, the 4th is considered a cancelled day and the applicable cancellation fee will apply based on the amount of notice provided.
Rescheduled dates are subject to availability and are offered on a first-come, first-served basis. We cannot guarantee that the requested replacement dates will be available.
Sometimes emergencies happen, and our goal is to help when you need us most. If you need care on short notice, please contact us—we will always do our best to accommodate you.
Please do not assume we have received or accepted a last-minute request until you receive confirmation from Stay and Play Pet Sitting.
Emergency and last-minute services are available only to clients whom we have previously met and for whom we already have access to the home.
To accommodate urgent requests, any new service request made with 24 hours or less notice will incur a 50% last-minute booking fee. This fee reflects the additional scheduling and logistical adjustments required for our team members to rearrange existing personal and professional commitments.
This fee does not apply to extensions of an existing reservation. For example, if you are delayed returning home and need to extend your currently scheduled care, the last-minute booking fee does not apply to the extension.
We love being able to offer special discounts and promotions to our clients! To keep our promotions fair and easy to understand, the following guidelines apply:
Example: If you have a $50 gift certificate and book a $35 visit, the remaining $15 will stay on your account as a credit to use toward future services.
Holidays are some of our busiest times of year. During these periods, our sitters are often sacrificing time with their own families and loved ones so they can provide dependable care for yours.
For services provided the day before, the day of, and the day after a holiday, additional holiday fees apply.
This policy is necessary because holiday reservations require us to reserve our sitters’ availability specifically for your pets, often during times when we would otherwise be able to accept other bookings.
$40 per day
30% of regular service fees
The following dates are considered holidays by Stay and Play Pet Sitting:
Thank you for understanding that our sitters are making a special commitment during these times to care for your pets. We truly appreciate the trust you place in us and the opportunity to give your pets the same love, attention, and dependable care they receive throughout the year.
Thank You for Choosing Stay and Play
Thank you for considering Stay and Play Pet Sitting for your pet care needs. We know that leaving your beloved pets in someone else’s care is a big decision, and we truly appreciate the trust you place in us.
Our policies are designed to help us provide the reliable, personalized, and compassionate care that your pets deserve while keeping our scheduling fair and consistent for every client.
Thank you for allowing us to care for your pets and for being part of the Stay and Play family. We look forward to loving your pets as much as you do!
Stay and Play Pet Sitting, Inc.
Compassionate Care When You’re Not There.
